THE MELANY LAB GUARANTEE
45 days to see the change —
or we refund you. In full.

Every Melany Lab order is covered by our 45-day satisfaction guarantee. Use your product with your personal protocol for up to 45 days after delivery. If your skin is not moving the way you hoped, email us — we will refund your order in full. Opened bottles accepted. Nothing to ship back.

Your personalized Melany Lab protocol
HOW IT WORKS
Three steps. No forms, no return label, no fight.
STEP 1
GIVE IT A REAL CHANCE
Use your product as your protocol directs, morning and evening. Skin that looks firmer and smoother builds gradually — most clients see the first visible change within 3 to 4 weeks.
STEP 2
TALK TO YOUR SPECIALIST FIRST
Email us at contact@melanylab.com within 45 days of delivery. Your specialist reviews your routine with you — a dose, an order or a timing adjustment resolves most disappointments, and it costs you nothing to check.
STEP 3
FULL REFUND, SIMPLY
If it is still not for you, we refund your order in full to your original payment method. Keep the bottle, or discard it — we never ask you to ship a used product back.
THE TERMS, IN PLAIN WORDS

· The 45 days run from the day your order is delivered, not the day you order.

· Opened and partially used bottles are covered. An empty bottle at day 44 is a fair use of the guarantee.

· One refund per customer. We verify each request against your order and delivery — that is what keeps the guarantee honest, and sustainable for the clients who use it fairly.

· The guarantee covers your products, on every order, on every product — face, hair and body.

WHY WE CAN OFFER THIS

Most brands sell you a bottle and disappear — so a guarantee would be a gamble for them. Ours comes with a personal protocol and a specialist who checks in every week and adjusts your routine as your skin responds. That follow-up is exactly why most of our clients get where they want to go — and why we can stand behind the ones who don't.

Do I need to return the bottle?
No. Never. Keep it, give it away, or discard it — we do not resell opened products, so a return would only cost you postage for nothing.
What exactly do I write in the email?
Your order number and a few words about what you experienced. Your specialist will reply, review your protocol with you, and — if it is not right for your skin — process your refund.
Does the guarantee apply to gift sets and bundles?
Yes. Every product and every set is covered, under the same terms: 45 days from delivery, one refund per customer.
What if my skin reacted badly in the first days?
Stop using the product and write to us right away — do not wait for day 45. Your specialist will advise you, and the guarantee applies the same way.
GET MY FREE PROTOCOL

Free, even without an order — a specialist builds it, and follows up.