Privacy policy.

Melany Lab Last Updated Date: June 2026

Melany Lab (“Melany Lab”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.melanylab.com), interact with our services, or purchase our products (collectively, the “Services”).

1. INFORMATION WE COLLECT

We collect personal information that you provide directly to us, as well as information collected automatically when you navigate our Website.

1.1 Information Provided Directly by You:

  • Contact & Account Information: Name, email address, phone number, shipping address, and password when you create an account or subscribe to The Inner Circle.

  • Order & Payment Details: Billing address and payment information (processed securely through third-party processors like Square Payments, Stripe…..).

  • Customer Care Correspondence: Information you provide when communicating with our support team or submitting inquiry forms.

1.2 Information Collected Automatically:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and shopping preferences.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance navigation, analyze site performance, and remember your cart preferences.

2. HOW WE USE YOUR INFORMATION

We use your personal information for legitimate business purposes, including:

  • Processing, fulfilling, and managing your orders and subscriptions.

  • Communicating with you regarding order updates, tracking details, and client support inquiries.

  • Sending early access invitations, product release calendars, and promotional newsletters (if you have opted in).

  • Optimizing, improving, and securing our Website performance and user experience.

  • Complying with legal, tax, and regulatory obligations in the European Union, Canada, and other international jurisdictions.

3. SHARING AND DISCLOSURE OF DATA

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted service providers who assist us in operating our business:

  • Platform & Service Providers: E-commerce infrastructure (Square), secure payment gateways, order fulfillment centers, and international shipping partners.

  • Analytics & Performance: Analytics partners (such as Google Analytics) to help us understand user engagement.

  • Legal Requirements: When required by law, subpoena, or government authority to protect our legal rights, privacy, safety, or property.

4. COOKIES AND YOUR CHOICES

Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our Website (such as maintaining items in your shopping bag) may not function properly.

5. DATA RETENTION AND SECURITY

We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, or alteration. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal retention requirements.

6. YOUR RIGHTS

Depending on your location (including the European Economic Area, Canada, and certain US states), you may have the following rights regarding your personal data:

  • Access & Rectification: The right to request access to and correction of your personal data.

  • Deletion: The right to request that we erase your personal information, subject to certain legal exceptions.

  • Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email.

  • Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at contact@melanylab.com

7. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any site you visit.

8. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal regulations. Any updates will be posted on this page with an updated "Last Updated" date.

9. CONTACT US

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Melany Lab Privacy Office Email: contact@melanylab.com