Shipping Policy

Melany Lab

Last Updated Date: June 2025

At Melany Lab, we hold our dispatch and fulfillment standards to the same level of clinical precision as our formulations. Every order is carefully prepared, packaged, and shipped directly to your door with full end-to-end tracking.

1. FULFILLMENT & PROCESSING TIMES

  • Preparation & Packaging: Orders are processed and fulfilled within approximately 2 business days (Monday through Friday, excluding public holidays).

  • Tracking: As soon as your package is dispatched from our facility, you will receive a confirmation email containing a direct tracking link to monitor your shipment in real-time.

2. ESTIMATED SHIPPING TIMES & REGIONS

Delivery timeframes depend on the destination region and the shipping carrier selected at checkout:

  • United States, United Kingdom & European Union:

    • Standard Shipping: Typically 2 to 5 business days following fulfillment.

    • Express Shipping: Available at checkout for expedited delivery where supported by regional carriers.

  • International Orders (including Canada & Other Regions):

    • Delivery times vary based on location and local customs clearance procedures.

3. SHIPPING RATES

  • Shipping costs are not included in the base product price.

  • Final shipping rates are calculated automatically at checkout based on the total weight of your order and the exact shipping destination.

4. TAXES, VAT & CUSTOMS FEES

  • Taxes & VAT: Value Added Tax (VAT) and sales taxes are calculated based on the merchant and delivery address at checkout.

  • Customs & Import Fees: Any extra customs duties, import taxes, or local clearance fees imposed by your destination country are the responsibility of the recipient and are not covered by Melany Lab.

5. ORDER MODIFICATIONS & ISSUES

  • Address Changes: Because fulfillment begins promptly after an order is placed, any address modifications must be requested within 2 hours of ordering by contacting our team at contact@melanylab.com.

  • Damaged or Lost Packages: We ensure your formulations reach you safely. If your package arrives damaged or goes missing in transit, please email contact@melanylab.com within 7 days with your order number for immediate assistance.

6. CLIENT SUPPORT

For any questions regarding your delivery or tracking details, please reach out directly to our Client Care team:

Melany Lab Client Services

Email: contact@melanylab.com

Response time: within 24 hours (Monday to Friday).