Returns & Refunds

Melany Lab

Last Updated Date: June 2025

We stand behind the clinical quality and formulation standards of our products. If you need to return an item purchased directly from www.melanylab.com, our Client Care team is here to assist you through a clear and structured process.

1. RETURN ELIGIBILITY

To maintain strict hygiene, safety, and formulation integrity standards:

  • We accept returns on unopened, unused, and sealed products in their original, undamaged packaging within 30 days of delivery.

  • Due to the clinical nature of active cosmetic formulations, we cannot accept returns or offer refunds on products that have been unsealed, opened, or used.

2. HOW TO INITIATE A RETURN

  1. Contact our Client Support team at contact@melanylab.com with your Order Number and the reason for your return.

  2. Our team will review your request and provide you with a Return Authorization Number (RA#) and the dedicated return warehouse address.

  3. Pack the item securely in its original packaging and ship it back using a trackable courier service.

3. RETURN SHIPPING COSTS

  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to a fulfillment error on our part or a product damaged during transit.

  • We strongly recommend using a trackable shipping service, as Melany Lab cannot be held responsible for returned items lost in transit.

4. REFUNDS & PROCESSING

  • Once your return is received and inspected at our fulfillment facility, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5 to 10 business days, depending on your financial institution.

  • Original shipping fees are non-refundable.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please notify us immediately at contact@melanylab.com within 7 days of delivery with clear photographs of the product, the batch details, and the outer shipping box. Once verified, we will arrange a complimentary replacement or issue a full refund at no additional cost.

6. CLIENT CARE

For any questions regarding returns, refunds, or order status, please reach out directly:

Melany Lab Client Services

Email: contact@melanylab.com

Response time: within 24 hours (Monday to Friday).